Troubleshooting

How do I reset my password?

Click ‘Menu’ in the bottom right of the navigation bar
Click ‘Settings’
Click ‘Change Password’
Enter your old/current password
Provide a new password
‘Confirm’ your new password

I think my account was hacked/compromised.

Change your password if you feel your account has been compromised, or contact us directly at [email protected]. Please include the email address and phone number you used to create your CircleIt account.

I can’t access my account.

If you can’t login to your account:

Click ‘Forgot Password’ on the ‘Login’ screen
Enter the email address you used to register with CircleIt
Check your email for a password reset link
Click the ‘Link’ in the email
Create a new password

Still having trouble? Email us at [email protected] for help accessing your account. Please include the email address and phone number you used to create your CircleIt account.

How do I report a safety concern?

All safety concerns should be immediately reported to [email protected]. Please include the email address and phone number you used to create your CircleIt account.

I found a bug in the app.

If you have found a bug in our app, please report it to [email protected]. Please include the email address and phone number you used to create your CircleIt account.

I forgot my password.

Click ‘Forgot Password’ on the ‘Login’ screen
Enter the email address you used to register with CircleIt
Check your email for a password reset link
Click the ‘Link’ in the email
Create a new password

I can’t create an account.

If you can not create an account, email [email protected].

I can’t verify my email or mobile number.

If you have not received a verification code via email or password, email [email protected]. Please include the email address and phone number you used to create your CircleIt account.

I don’t have my login verifications code.

Our activation codes will be sent to you via text message and/or email, so make sure you provide your correct phone number and email address during account setup.

• Please Note: Your code will expire in 60-seconds, but you can request a new code at any time. Don’t see an activation email from CircleIt in your inbox? Be sure to check spam folders, too!

Still having problems? Email [email protected] to request help. Be sure to provide the email address and phone number you used for your account set up.

I see an error message when I log in.

Take a screenshot of the error message
Email screenshot to [email protected]
Please include the email address and phone number you used to create your CircleIt account

Frequently Asked Questions