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Frequently Asked Questions

 BASICS 
 USING CIRCLEIT 
 PRIVACY & SECURITY 
 TROUBLESHOOTING 

Basics

What is CircleIt?

CircleIt is the world’s first & only generational platform. It enables you to privately chat with loved ones, send cards and gifts to any future date, and preserve your legacy by building your family tree.

CircleIt is a generational platform, built with patented technology, and the goal of helping families communicate across generations while effortlessly preserving their family legacy. Like the time capsules of the 80’s, VHS tapes of the 90’s and the mountains of photos in grandma’s attic – CircleIt is here to conserve them all so you can share them now or save them for future generations.

CircleIt takes the pain out of preservation and acts like a lockbox of your family’s history.

How does CircleIt work?

CircleIt uses smart technology to help you be there forever. By giving you the opportunity to send cards, gifts, and messages to any future date or milestone, you can be present for your loved ones even long after you’re gone.

Why should I trust CircleIt with my family memories?

CircleIt was built for you and your family. Because of this, we take your privacy and security very seriously. Our communication platform is built with military grade end-to-end encryption, and we are 100% committed to never selling your data or information to advertisers or any other entities.

How do I create a CircleIt account and profile?

To create your account:

  1. Simply ‘Login’ using your Google ID or enter your email address and mobile phone number and choose a password
  2. Then, you’ll receive a ‘Verification Code’ via text or email
  3. Once you have verified your account, you can begin building your ‘Profile’ - The entire process can take less than a minute

How do I add my family & friends to CircleIt?


To add your family and friends to CircleIt:
  1. Simply tap the ‘Add Friend’ icon in the top right corner of the home screen
  2. ‘Allow Access’ to your contacts so you can select who to invite
  3. Invite them and ‘Define Your Relationship’ so we can start seamlessly building your family tree
CircleIt is a platform meant for you and your inner circle, so you’ll want to invite them so you can begin sending cards and chatting.

Can I use CircleIt for free?

CircleIt provides our services free of charge. We earn a small commission if you choose to purchase a gift for a family member or friend, which we use to cover our expenses.

CircleIt is 100% free with no hidden costs. We’ll never sell your data and we’ll never push you ads.

What happens if I delete my account?

If you delete your CircleIt account permanently, all data associated with your account will be deleted from our platform – including any cards and media that has yet to be delivered to your family and friends.

Where do all my cards and pictures go?

If you delete your CircleIt account permanently, all data associated with your account will be deleted from our platform – including any cards, media and pictures you have stored in CircleIt.

Will my flowers still get delivered?

If you delete your CircleIt account permanently, all data associated with your account will be deleted from our platform – any flowers and gifts that you have purchased will still be delivered unless you independently cancel your orders.

Will my cards still get delivered?

If you delete your CircleIt account permanently, all data associated with your account will be deleted from our platform – including any cards and media that has yet to be delivered to your family and friends.

Will all my photos/voice recordings get deleted?

If you delete your CircleIt account permanently, all data associated with your account will be deleted from our platform – including any photos and voice recordings that you have stored in CircleIt.

What happens to my CircleIt account if I die?

If you pass away, all of your cards, media and gifts will be delivered to your family and friends as you had instructed. Your personal profile will transition into a memorialized profile so your inner circle can still view and interact with your profile.

How can you guarantee that my cards will be delivered to my loved ones in the future?

Our patented technology will keep your card safely stored until just the right moment. Our AI will unlock the card for your loved one and notify them of the unlocked card via in-app messaging, chat and email. They’ll still be able to access the card via our platform, provided it’s installed on their mobile phone.

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